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Person Using Vending Machine

60-Day Warranty Policy for Refurbished Vending Machines

 

Coverage

This warranty covers all refurbished vending machines purchased from KrawMachineCo and is effective for a period of 60 days from the date of purchase.

 

What Is Covered

This warranty covers defects in materials and workmanship under normal use. It includes, but is not limited to, issues with coin mechanisms, bill validators, dispensing mechanisms, and dispensing motors. Replacement or repair of parts as deemed necessary by Kraw Machine Co.

 

What Is Not Covered

This warranty does not cover damage caused by misuse, abuse, neglect, accidents, alterations, or improper installation. It also does not cover normal wear and tear, cosmetic damage, or damage caused by environmental factors. Compressor and refrigeration components are also not covered. Labour is not covered.

 

Terms and Conditions

1. Notification: Any defects or issues covered by this warranty must be reported to KrawMachineCo within 60 days of the original purchase date.

  

2. Proof of Purchase: A valid proof of purchase, such as a sales receipt or invoice, is required to initiate a warranty claim.

 

3. Repair or Replacement: At its discretion, KrawMachineCo will either repair or replace the defective part or vending machine during the warranty period.

 

4. Return Authorization: Prior to returning any vending machine under warranty, customers must obtain a Return Authorization (RA) from KrawMachineCo. Machines returned without an RA will not be accepted.

 

5. Shipping Costs: Customers are responsible for all shipping costs associated with returning the vending machine for warranty service. KrawMachineCo will cover the cost of return shipping for repaired or replaced units.

 

6. Exclusions: This warranty is non-transferable and applies only to the original purchaser. It does not cover any additional costs, such as loss of profits, business interruption, or incidental or consequential damages.

How to Initiate a Warranty Claim

To initiate a warranty claim, please contact our customer service department at krawmachineco@gmail.com and provide the following information:

- Your name

- Contact information

- Proof of purchase

- Description of the issue

 

Disclaimer

KrawMachineCo reserves the right to modify or terminate this warranty policy at any time without prior notice. This warranty is in addition to other rights and remedies that may be available under applicable law.

 

Effective Date

This warranty policy is effective as of January 01 2019, and applies to all vending machine purchases made on or after this date.

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